"Regardless
of which you use (Professional or Enterprise), the
programs are great and will serve your security
needs!"
“We've
used Report Exec for six years, but our increasing
activities warranted upgrading to Enterprise.
Regardless of which you use (Professional or
Enterprise), the programs are great and will serve
your security needs! The staff at CESI has always
been there to assist us in every capacity, providing
expertise and assistance at every turn. I strongly
recommend CESI for your security reporting needs
whether you are a small department or corporate
size!"
Glenn Starkey
Security
Manager
BP - Texas City
"I've been
able to teach our officers who do not like computers
to put in a report in a logical way, without them getting
all confused about what to click."
“The
Report Exec is very easy for our guys to use. It’s logical;
the reports follow a logical flow, and that’s something
we weren’t seeing in the other programs we looked at.
I’ve been able to teach our officers who do not like
computers to put in a report in a logical way without
them getting all confused about what to click or not
to click.
Recently I was talking with a sergeant at another police
department, and they don’t have anything in terms of
an RMS system, just like we didn’t a while back. He
came over here to find out how to get a grant, and I
told him, “Well, first of all you need to have good
numbers. You have to have stats.” I asked him, “What
type of stats do you have?” “We don’t…” “What do you
mean, you don’t?” He said, “We don’t have anything.
We don’t keep anything.” So I gave him your phone number
and said, “You need to get this!”
I’ve
always got people asking us about our system, and I
push the Report Exec with everyone I talk to. I use
the software pretty extensively and love working with
the different reports and numbers and stats. Report
Exec has allowed our department to go from paper reports
to a real working solution that allows us to get information
on all our past incidents without having to ransack
a filing cabinet.”
Billy
DeMoss
Sergeant
Clinton
Police Department
"This software
- for us - was the coup de grace. It (is) inexpensive
and it does much more than the most expensive software."
“My sergeant
and I had looked at about every law enforcement software
out there and we were pretty much at the end of our
rope; the software we were looking at was either $80,000
and out of our price range and didn’t really do what
we wanted it to do, or it was between $5000 and $25,000
and didn’t do what we wanted it to do. The most important
thing I wanted in software was that once we put the
information in, that it be accessible, and ultimately
we found the search features on the Report Exec to be
phenomenal.
It has led to us being able to close more cases, investigate
cases better… I’ll give you two examples: We had a woman
who wrote a forged check, and the clerk wrote down her
date of birth. We came back and typed in that date of
birth, and we’d written her a ticket two weeks earlier.
We put that woman’s picture in a photo lineup, and the
clerk picked it right out. Another time we had a number
of cases of criminal damage to property—one night these
guys had damaged a bunch of flags and yard art; just
hell-raising—and we had a witness who’d seen a vehicle
in the area. One of our officers said, “Hey, I wrote
a ticket to a car matching that description,” and within
about thirty seconds with the Report Exec we were able
to find that ticket and identify the vehicle. Those
are the kinds of things that for us are imperative.
It’s easy to put that information in and forget about
it, but can you retrieve it back out easily to aid you?
That’s the key.
I’ve recommended Report Exec to other police and sheriffs
departments, several of whom ended up becoming customers
as well. I say to them, “Hey, what are you doing with
your software?” “Well we don’t have any.” I say, “Then
you need to take a look at this stuff,” and when they
take a look at it, they usually end up buying it. Some
of these guys have come up here to see our software
and we’ve demo’d it for them and showed them how we
use it, and they jumped on board. I really can’t speak
highly enough about it. I’ve dealt with AS400 systems
and others, and the Report Exec just does things the
other systems don’t do. When I was talking with our
sheriff, he was using <competitors software program>,
and we were talking about how frustrated he was with
it. I showed him what ours does. His doesn’t do that,
and they spent $120,000 on it! So once people look at
the Report Exec and compare, that’s the selling point.
We had companies come in and demo their software for
us, from <competitors software program> to <competitors
software program>. We looked at some heavy hitters,
and a lot of those we eliminated simply because of cost.
And when my sergeant and I sat down and started playing
with the Report Exec demo, we were just floored. Another
good example: We were looking at animal control issues
in our town, and I got a call on a Monday afternoon
that the city council wanted some numbers and some statistics
on how many animal control calls we had. I went into
the software and in a matter of fifteen to twenty minutes,
I was able to print out some pie charts and graphs--calls
per hour, calls per day, per shift—and print it out
and make it look very professional, like I had spent
hours doing it, when I’d spent only fifteen or twenty
minutes.
My experience in dealing with the people at Competitive
Edge has been extremely positive as well. Every time
I call with a problem—a problem we’ve created usually—it
gets handled, and within a short amount of time. I couldn’t
be happier with your company or the software.
I’m very satisfied and again, the key for any software
is that you’re able to access that information and get
it out once you put it in. If you put it in and you
can’t get to it, it’s useless. We’ve cut down our report
search time when people request copies of reports. Where
we used to have a logbook to look up to find the case
number to pull the call, now we just type in a name.
It’s a time-saver for us, a big time-saver. In a technology
age, you’re either going to jump on board with a company
and get in front of the ball or be left behind, and
this software—for us—was the coup de grace. It was inexpensive
and it does much more than the most expensive software
programs.”
Dave
Lanning
Chief
Holton
Police Department
"This software
is truly wonderful. We are very happy with it,
and I don't know how we functioned so long without it."
“I am
writing you regarding your Report Exec Software that
we recently purchased. The software is truly wonderful.
We are very happy with it, and I don’t know how we functioned
so long without it. Far too often software manufacturers
claim that their product can do "everything" the customer
wants. In our case you were right on the money. The
product is easy to use which cut down on our budgeted
training time and the software was easily customized
in house for our specialized needs. It really does everything
we needed without having to purchase several add-on
modules. During the initial setup, your tech support
was greatly appreciated as your staff is well versed
on the software and it's function. Feel free to share
my comments and number with your future customers.”
A.J.
Scola III
Executive
VP
Secural
Corporation
"I am sincerely
impressed with the speed and cooperation that you provide
to your customers."
“Wow,
I am sincerely impressed with the speed and cooperation
that you provide to your customers. No one else out
there is as willing to help as you are. I really appreciate
the way that you respond to user's questions. Most software
companies would not go to that extent.”
John
White, CSE, CPFM
Security
Director
Mercy
Medical Center
"The graphing
modules have helped us justify our budget. We
have used some of the trend analysis pieces in the software
to see our hot spots/times for incidents and because
of this we've totally changed our schedule . ."
“We had
previously been with <competitor’s software program>
which initially corrupted, then destroyed our data.
The company failed to provide any customer support,
and this was after investing $140,000 in new upgrades
to both hardware and software. After searching the net
and other publications, I narrowed it down to four programs,
ran a demo version of each product, and looked at the
user interface for ease of use to the end user. I found
Report Exec to be the easiest and most user-friendly.
Also when testing the program, I found the user support
to far outweigh all of the other customer support services
combined! Compared to working with <competitor’s software
support group>-- they wouldn’t call us back for days,
if ever--it is a night and day difference. I now receive
an email or phone response within 30 minutes, if not
immediately. We have used some of the trend analysis
pieces in the software to see our hot spots/times for
incidents, and because of this we have totally changed
our schedule, providing more officers on the busier
times of the day. The graphing modules have helped us
justify our budget. The county attorney’s office also
likes the program because it gives them a better report
layout which is easier to follow, and which provides
a more professional report when it goes to court. I
have nothing but praise for Report Exec, and have already
demonstrated it to several different agencies.”
Mark
Johnson
Security
Manager
Hennepin
County Medical Center
".
. We
have had nothing but positive comments from management
and staff due to the clean reports and the email function.
I would absolutely recommend Report Exec to others for
ease of use and value."
“I am
absolutely satisfied with Report Exec. The tech support
was outstanding during the installation, and we have
had nothing but positive comments from management and
staff due to the clean reports and the e-mail function.
I like the ease of use and the value. Other programs
we looked at cost much more, were harder to use, and
did not include valuable options such as the citations
module, the activity log and the training records. These
were always typically expensive add-ons. I would absolutely
recommend Report Exec to others for ease of use and
value. Please feel free to put Dominos Farms and Ave
Maria College Campus Security on your list of satisfied
customers.”
Bill
Biga
Administrator
Dominos
Farms Corporation
"I looked at
several different types of programs and found Report
Exec to be the most user friendly, as we have a few
employees who have very limited computer knowledge."
“I looked
at several different types of programs and found Report
Exec to be the most user friendly, as we have a few
employees who have very limited computer knowledge.
At this point we all love the program and how easy it
is to use. It has been nothing short of a positive experience
from the first request for information through setting
up the system. I have been spreading the word around
about how much I like the software and how easy it is
to use once it has been set up. Thank you for such a
great product.”
Dawn
Hubbard
Director
of Safety & Security
Landmark
College
"We generally
don't get a lot of computer use training through law
enforcement, but your software just makes it very easy,
even for our older officers who never really used computers."
“I’m
very satisfied with the Report Exec, and I’m not a computer
savvy person either. We generally don’t get a lot of
computer-use training through law enforcement, but your
software just makes it very easy, even for our older
officers who never really used computers. They find
it very easy to use, and it directs them through everything
they need to do. That’s been a major benefit to us.
We are able to keep track of all our information, and
everybody’s able to use it. That’s a big advantage.
The Report Exec fits everything we need, and it’s been
very good for us.”
Jon King
Chief
Belmont
Police Department
". . (Report
Exec) gives us everything we were looking for in a reporting
database, and actually, it's more sophisticated than
the program used by the local police department."
“When
we looked forward in terms of what we wanted to do with
our department, it was easy to see how much the Report
Exec would help us out. We found that it gives us everything
we were looking for in a reporting database, and actually
it’s more sophisticated than the program used by the
local police department. Data searches are so much simpler
for us now, and getting our guys to do reports is much
easier now too. The customizable dropdowns have made
it real easy to change the program to fit our needs.
That’s really nice.
We have a new public safety director who started back
in May, and he was amazed at how well off we were with
our reporting system and how sophisticated it is. Needless
to say, we like the Report Exec a lot.”
Jeremy
Shaul
Public
Safety
Olivet
Nazarene University
"Your product
has proved to be as good as other software packages
that cost fifteen times the money, offered by companies
who provide far less service. I have never experienced
such good service from a software company before."
“During
five years of my law enforcement career I was responsible
for the records and dispatch for the local police department.
I had spent lots of money there purchasing a dispatch
and record-keeping system, <competitors software product>,
which cost up into the $130,000 range for the system.
And so when I looked at the demo for the Report Exec
here, it was so similar to the product that I was used
to using, and when I saw how much more affordable it
was I decided to go ahead and go with it. We had been
doing everything pretty much on paper at Albertson,
which worked, but it wasn’t nearly as easy. The retrieval
of data was pretty much nonexistent before. Since implementing
your software 2 ½ years ago, we’ve been able to see
the trends occurring on campus here—locations of problems
that we need to address, the buildings they’re occurring
in—and it gives us the ability to pull a lot of the
data up and then address it in a proactive manner instead
of simply reacting.
We can also track our officer’s activities. Recently
I got a complaint because we couldn’t be in one place
when we were supposed to be there, and by being able
to pull up the data that the officer had put into his
daily log I was able to justify why we weren’t there,
and it was a valid justification. The powers-that-be
were happy with the answer that I gave them. So it saved
me having to deal with a lot of heartache.
We’ve been able to interface our photo data from campus
ID cards into the Report Exec, so that when you type
in a person’s name it pops up their picture, so you
know what the person looks like, or who to go after,
or who a given party is. We are also working on the
updating of our data as far as putting people’s residence
and phone numbers into the system, from parking permit
applications. So that will go in, allowing us to get
more current data, rather than just once-a-year information.
Our IT department is very helpful with these types of
things, and it’s nothing they can’t handle.
The Report Exec has saved us countless headaches, made
things easier, faster, more efficient, more effective,
and the price is right. Your product has proved to be
as good as other software packages that cost fifteen
times the money, offered by companies who provide far
less service. I have never experienced such good service
from a software company before; sometimes I wonder if
you guys ever sleep! I’m more than willing to recommend
the Report Exec to others, and in fact there are three
other campuses I know of who have become your customers
as a direct result of our being satisfied with your
product. With everything that you offer in the program
and the price you charge, it is absolutely the 'best
bang for the buck'!”
Allan
Laird
Security
Director
Albertson
College
".
. it's an incredibly user-friendly program.
With the Report Exec, for a change, we have a real
database, . ."
“I’ve
been completely satisfied with the Report Exec. Like
many casinos, there was so much important information
that we were losing due to a lack of space on written
reports; key contacts and other things just wouldn’t
get entered in. It’s great to have a place to finally
store all that information, all in one place, and it’s
an incredibly user-friendly program. With the Report
Exec, for a change, we have a real database.”
Chris
Geister
Investigator
Treasure
Island Casino
"I've seen
a significant improvement; where before it use to take
about two hours to do a report, it now takes about fifteen
minutes. The reporting is just awesome.
I love the reporting so much it's ridiculous!"
“We purchased
the Report Exec software after finding it to be more
than comparable with higher priced products. Coming
from an environment where we used to do everything on
paper, your software has cut way down on the time it
takes our officers to complete reports. I’ve seen a
significant improvement; where before it used to take
about two hours to do a report, it now takes about fifteen
minutes. That’s a huge time-savings over the course
of a year with all the reports we do. And our guys can
now do their reports on the road. They’re mobile and
they don’t have to come back to the office to type up
reports and do all the old paperwork, so we’re saving
time that way too. They’re still available for calls.
The Report Exec puts data right at our officer’s fingertips
on the road, so that if we’ve ever had contact with
an individual before, our officer can pull that right
up. That’s important. It gives them crucial information,
such as if a party has a history of violence, etc… If
so, we can tag them.
It adds a little bit more time when you’re entering
in citations, but it’s so much better than having to
spend another two hours when doing a search for a specific
one. It used to take all day sometimes to do a record
search—everything was manual—and now it takes just a
couple of seconds with the software. The reporting is
just awesome. I love the reporting so much it’s ridiculous!
The support division of your company is fantastic. I
enjoy working with them. Your guys present a very positive
image of your company and have shown a great dedication
to their work. If we have a problem, they start working
on it right away while we are on the phone, and I’ve
had changes made to reports before we’ve even hung up.
When I send an email I typically get a response back
right away. We run a couple of other software too,
and it usually takes a day or two before I get a response
back from these other companies.
We have received compliments from the governing body
here on the quality of our reports and the professionalism
they see in the department. Because the software allows
us to show them all the work our officers are doing,
they’re more informed about Marshall Department operations.
We have improved our image with the District Attorney’s
Office. When I go to council meetings now, I bring along
all these very professional reports. The DA just loves
them!
I have no hesitation whatsoever about recommending your
product. It took us probably five years to get on an
RMS system here, and it’s like night and day. I show
the Report Exec to other people all the time. I’m very
proud of it. I am 100% satisfied, and in fact your software
has gone beyond my expectations. It truly has made all
the difference in the world for us.”
Daniel
White
Marshall
San Ysidro
Marshall Department
"The Report
Exec has reduced my frustration level like you cannot
believe! It's a program that both dummies and
computer whizzes can do really well with."
“When
I got a demo disc for the Report Exec, I was able to
work through a whole bunch of things with ease, without
any training whatsoever from anyone. It was simple enough,
and the program proved to be quite adequate in terms
of addressing our needs here. I was at that time extremely
frustrated with the complications we were having with
<competitors software product>, and so the Report Exec
was like Spring after a really bad Winter! We had gotten
no cooperation from the people we were dealing with
regarding their program, and all their upgrades became
more and more complicated… I’m actually going to send
them a bill for the portion of the year that we weren’t
able to get into their product, even though it probably
won’t accomplish much!
We now have a product we can use. We’re learning and
getting more proficient and using more of the software
all the time. The Report Exec has reduced my frustration
level like you cannot believe! It’s user-friendly. It’s
so easy to input the information you want and then access
the information without having to be a computer Einstein.
It’s a program that both dummies and computer whizzes
can do really well with. Those of us who aren’t whizzes
can open this thing up, and through a little bit of
trial and error can—without even looking in the manual—really
work our way through quite a lot of it. I can use the
software the way it is. And that’s the key to the thing
being successful for us: being able to use it! We paid
a whole lot of money to <competitors software product>
for a product we couldn’t use. By contrast, dealing
with Competitive Edge Software has been very positive;
the software is terrific, you’ve been extremely responsive,
and I really don’t know how you could improve your service.
I am the Washington State representative for the Western
Association of Campus Law Enforcement Administrators,
and I’ve told anyone and everyone who will listen—when
they ask what we use for a reporting system—to go see
you guys. A friend at Albertson College had originally
recommended I take a look at the Report Exec, and I’ve
since introduced your software to other campus security
directors who have since gone on to become your customers.
We share all kinds of other information with each other;
why not tell folks about a product like yours that really
works well?”
Pat Sturgil
Director
of Campus Safety & Security
Saint
Martin's College
"The Report
Exec is just what we at the casinos are looking for.
It's customizable."
”The
Report Exec has made things so much easier for us in
terms of searching for information. It used to be having
to go through stacks--paper by paper--to see what happened
when, or who was involved, in this or that type of incident.
Press a few keys and presto! It’s right there.
The Report Exec is just what we at the casinos are looking
for. It’s customizable. We can use what portions of
it we want to use, and what we don’t want to use we
can put aside. It’s been a big help here. We couldn’t
ask for anything more!”
Stan
Knutson
Surveillance
Director
Prairie's
Edge Casino Resort
"Everyone
at CESI is just amazing . . thanks for the
support!"
”Just
when I thought you guys couldn't impress me anymore,
you turn around and add another bar! Everyone
at CESI is just amazing! Thanks for the
support! You've got yourself a winning product
and a winning team. You should be proud!”
Mike
Blades
Office Manager and Parking Coordinator
York
College of Pennsylvania
