“Atlantic Cape Community College Security and Public Safety Department has transitioned over the past five years from a 24 hour campus security operation at two locations, to the present three that cover two counties in Southern New Jersey. I, William Keener Director of Security and Public Safety, quickly realized that some changes would need to be formulated in order to provide the level of service the campus community had become accustomed to. One area identified was in the daily logs and reporting area. After a six month search by the security management team CESI was chosen as the vendor of choice. The software was affordable with our limited budget, but gave us all the tools we needed to do our jobs more efficiently. This also allowed us to move in a greener direction by eliminating the stacks of paper that were generated each day. Officers are routinely rotated to each of the campuses and many times would find themselves unaware of past incidents/issues. With CESI Direct, Officers are able to look at past and current logs/reports. Reports are automatically emailed to security supervisors and college judicial officials in real time. This has greatly aided in incidents being handled in a timely manner before they have time to escalate. On several occasions the program has proven to be useful in identifying repeat offenders even when the incident occurred at a different campus. The programs ability to search the data base is something that could not have been accomplished under our past system. To further assist students we placed a link for online reporting on the college website, all in an attempt to make security more accessible. The programs web based functionality is useful for supervisors to access the system from any internet location when needed, even while not on duty.
The CESI team from management, training and support are eager to help make sure our needs are met. Many times fixes have been made while on the phone with support. When some issues needed to be changed with future scheduled updates, CESI does a wonderful job of keeping us informed. The training of our security staff was accomplished in two 4 hour sessions, even though some officers had limited computer knowledge, but everyone quickly got up to speed. The supervisors were then able to do additional in house training as needed. The programs point and click platform makes it extremely user friendly. "
William Keener
Director of Security and Public Safety
Atlantic Cape Community College
The Report Exec is very easy for our guys to use. It’s logical; the reports follow a logical flow, and that’s something we weren’t seeing in the other programs we looked at. I’ve been able to teach our officers who do not like computers to put in a report in a logical way without them getting all confused about what to click or not to click.
Recently I was talking with a sergeant at another police department, and they don’t have anything in terms of an RMS system, just like we didn’t a while back. He came over here to find out how to get a grant, and I told him, “Well, first of all you need to have good numbers. You have to have stats.” I asked him, “What type of stats do you have?” “We don’t…” “What do you mean, you don’t?” He said, “We don’t have anything. We don’t keep anything.” So I gave him your phone number and said, “You need to get this!”
I’ve always got people asking us about our system, and I push the Report Exec with everyone I talk to. I use the software pretty extensively and love working with the different reports and numbers and stats. Report Exec has allowed our department to go from paper reports to a real working solution that allows us to get information on all our past incidents without having to ransack a filing cabinet.”
Billy DeMoss|
Sergeant
Clinton Police Department
“My sergeant and I had looked at about every law enforcement software out there and we were pretty much at the end of our rope; the software we were looking at was either $80,000 and out of our price range and didn’t really do what we wanted it to do, or it was between $5000 and $25,000 and didn’t do what we wanted it to do. The most important thing I wanted in software was that once we put the information in, that it be accessible, and ultimately we found the search features on the Report Exec to be phenomenal.
It has led to us being able to close more cases, investigate cases better… I’ll give you two examples: We had a woman who wrote a forged check, and the clerk wrote down her date of birth. We came back and typed in that date of birth, and we’d written her a ticket two weeks earlier. We put that woman’s picture in a photo lineup, and the clerk picked it right out. Another time we had a number of cases of criminal damage to property—one night these guys had damaged a bunch of flags and yard art; just hell-raising—and we had a witness who’d seen a vehicle in the area. One of our officers said, “Hey, I wrote a ticket to a car matching that description,” and within about thirty seconds with the Report Exec we were able to find that ticket and identify the vehicle. Those are the kinds of things that for us are imperative. It’s easy to put that information in and forget about it, but can you retrieve it back out easily to aid you? That’s the key.
I’ve recommended Report Exec to other police and sheriffs departments, several of whom ended up becoming customers as well. I say to them, “Hey, what are you doing with your software?” “Well we don’t have any.” I say, “Then you need to take a look at this stuff,” and when they take a look at it, they usually end up buying it. Some of these guys have come up here to see our software and we’ve demo’d it for them and showed them how we use it, and they jumped on board. I really can’t speak highly enough about it. I’ve dealt with AS400 systems and others, and the Report Exec just does things the other systems don’t do. When I was talking with our sheriff, he was using <competitors software program>, and we were talking about how frustrated he was with it. I showed him what ours does. His doesn’t do that, and they spent $120,000 on it! So once people look at the Report Exec and compare, that’s the selling point.
We had companies come in and demo their software for us, from <competitors software program> to <competitors software program>. We looked at some heavy hitters, and a lot of those we eliminated simply because of cost. And when my sergeant and I sat down and started playing with the Report Exec demo, we were just floored. Another good example: We were looking at animal control issues in our town, and I got a call on a Monday afternoon that the city council wanted some numbers and some statistics on how many animal control calls we had. I went into the software and in a matter of fifteen to twenty minutes, I was able to print out some pie charts and graphs--calls per hour, calls per day, per shift—and print it out and make it look very professional, like I had spent hours doing it, when I’d spent only fifteen or twenty minutes.
My experience in dealing with the people at Competitive Edge has been extremely positive as well. Every time I call with a problem—a problem we’ve created usually—it gets handled, and within a short amount of time. I couldn’t be happier with your company or the software.
I’m very satisfied and again, the key for any software is that you’re able to access that information and get it out once you put it in. If you put it in and you can’t get to it, it’s useless. We’ve cut down our report search time when people request copies of reports. Where we used to have a logbook to look up to find the case number to pull the call, now we just type in a name. It’s a time-saver for us, a big time-saver. In a technology age, you’re either going to jump on board with a company and get in front of the ball or be left behind, and this software—for us—was the coup de grace. It was inexpensive and it does much more than the most expensive software programs.”
Dave Lanning
Chief
Holton Police Department
“I am writing you regarding your Report Exec Software that we recently purchased. The software is truly wonderful. We are very happy with it, and I don’t know how we functioned so long without it. Far too often software manufacturers claim that their product can do "everything" the customer wants. In our case you were right on the money. The product is easy to use which cut down on our budgeted training time and the software was easily customized in house for our specialized needs. It really does everything we needed without having to purchase several add-on modules. During the initial setup, your tech support was greatly appreciated as your staff is well versed on the software and it's function. Feel free to share my comments and number with your future customers.”
A.J. Scola III
Executive VP
Secural Corporation
I am absolutely satisfied with Report Exec. The tech support was outstanding during the installation, and we have had nothing but positive comments from management and staff due to the clean reports and the e-mail function. I like the ease of use and the value. Other programs we looked at cost much more, were harder to use, and did not include valuable options such as the citations module, the activity log and the training records. These were always typically expensive add-ons. I would absolutely recommend Report Exec to others for ease of use and value. Please feel free to put Dominos Farms and Ave Maria College Campus Security on your list of satisfied customers.”
Bill
Big
Administrator
Dominos
Farms Corporation
“We are very pleased with Report Exec’s performance. The selling point was the multitude of information that could be stored and retrieved as needed. The ability to document such a wide variety of information has been a major factor, and the greatest benefit comes from being able to work with those stats in several ways for administrative purposes. Competitive Edge Software has shown itself to be more than willing to work with it’s customers/clients in all respects, and because of this I have recommended Report Exec to many people throughout my corporation.”
Glenn
Starkey
Area
Security Manager of a Large National Oil Company
“I looked at several different types of programs and found Report Exec to be the most user friendly, as we have a few employees who have very limited computer knowledge. At this point we all love the program and how easy it is to use. It has been nothing short of a positive experience from the first request for information through setting up the system. I have been spreading the word around about how much I like the software and how easy it is to use once it has been set up. Thank you for such a great product.”
Dawn
Hubbard
Director
of Safety & Security
Landmark
College
“I’m very satisfied with the Report Exec, and I’m not a computer
savvy person either. We generally don’t get a lot of
computer-use training through law enforcement, but your
software just makes it very easy, even for our older
officers who never really used computers. They find
it very easy to use, and it directs them through everything
they need to do. That’s been a major benefit to us.
We are able to keep track of all our information, and
everybody’s able to use it. That’s a big advantage.
The Report Exec fits everything we need, and it’s been
very good for us.”
Belmont
Police Departmen
“When
we looked forward in terms of what we wanted to do with
our department, it was easy to see how much the Report
Exec would help us out. We found that it gives us everything
we were looking for in a reporting database, and actually
it’s more sophisticated than the program used by the
local police department. Data searches are so much simpler
for us now, and getting our guys to do reports is much
easier now too. The customizable dropdowns have made
it real easy to change the program to fit our needs.
That’s really nice.
We have a new public safety director who started back
in May, and he was amazed at how well off we were with
our reporting system and how sophisticated it is. Needless
to say, we like the Report Exec a lot.”
Jeremy
Shaul
Public
Safety
Olivet
Nazarene University
“During
five years of my law enforcement career I was responsible
for the records and dispatch for the local police department.
I had spent lots of money there purchasing a dispatch
and record-keeping system, <competitors software product>,
which cost up into the $130,000 range for the system.
And so when I looked at the demo for the Report Exec
here, it was so similar to the product that I was used
to using, and when I saw how much more affordable it
was I decided to go ahead and go with it. We had been
doing everything pretty much on paper at Albertson,
which worked, but it wasn’t nearly as easy. The retrieval
of data was pretty much nonexistent before. Since implementing
your software 2 ½ years ago, we’ve been able to see
the trends occurring on campus here—locations of problems
that we need to address, the buildings they’re occurring
in—and it gives us the ability to pull a lot of the
data up and then address it in a proactive manner instead
of simply reacting.
We can also track our officer’s activities. Recently
I got a complaint because we couldn’t be in one place
when we were supposed to be there, and by being able
to pull up the data that the officer had put into his
daily log I was able to justify why we weren’t there,
and it was a valid justification. The powers-that-be
were happy with the answer that I gave them. So it saved
me having to deal with a lot of heartache.
We’ve been able to interface our photo data from campus
ID cards into the Report Exec, so that when you type
in a person’s name it pops up their picture, so you
know what the person looks like, or who to go after,
or who a given party is. We are also working on the
updating of our data as far as putting people’s residence
and phone numbers into the system, from parking permit
applications. So that will go in, allowing us to get
more current data, rather than just once-a-year information.
Our IT department is very helpful with these types of
things, and it’s nothing they can’t handle.
The Report Exec has saved us countless headaches, made
things easier, faster, more efficient, more effective,
and the price is right. Your product has proved to be
as good as other software packages that cost fifteen
times the money, offered by companies who provide far
less service. I have never experienced such good service
from a software company before; sometimes I wonder if
you guys ever sleep! I’m more than willing to recommend
the Report Exec to others, and in fact there are three
other campuses I know of who have become your customers
as a direct result of our being satisfied with your
product. With everything that you offer in the program
and the price you charge, it is absolutely the 'best
bang for the buck'!”
Allan
Laird
Security
Director
Albertson
College
“I’ve been completely satisfied with the Report Exec. Like many casinos, there was so much important information that we were losing due to a lack of space on written reports; key contacts and other things just wouldn’t get entered in. It’s great to have a place to finally store all that information, all in one place, and it’s an incredibly user-friendly program. With the Report Exec, for a change, we have a real database.
Chris
Geister
Investigator
Treasure
Island Casino
“We purchased
the Report Exec software after finding it to be more
than comparable with higher priced products. Coming
from an environment where we used to do everything on
paper, your software has cut way down on the time it
takes our officers to complete reports. I’ve seen a
significant improvement; where before it used to take
about two hours to do a report, it now takes about fifteen
minutes. That’s a huge time-savings over the course
of a year with all the reports we do. And our guys can
now do their reports on the road. They’re mobile and
they don’t have to come back to the office to type up
reports and do all the old paperwork, so we’re saving
time that way too. They’re still available for calls.
The Report Exec puts data right at our officer’s fingertips
on the road, so that if we’ve ever had contact with
an individual before, our officer can pull that right
up. That’s important. It gives them crucial information,
such as if a party has a history of violence, etc… If
so, we can tag them.
It adds a little bit more time when you’re entering
in citations, but it’s so much better than having to
spend another two hours when doing a search for a specific
one. It used to take all day sometimes to do a record
search—everything was manual—and now it takes just a
couple of seconds with the software. The reporting is
just awesome. I love the reporting so much it’s ridiculous!
The support division of your company is fantastic. I
enjoy working with them. Your guys present a very positive
image of your company and have shown a great dedication
to their work. If we have a problem, they start working
on it right away while we are on the phone, and I’ve
had changes made to reports before we’ve even hung up.
When I send an email I typically get a response back
right away. We run a couple of other software too,
and it usually takes a day or two before I get a response
back from these other companies.
We have received compliments from the governing body
here on the quality of our reports and the professionalism
they see in the department. Because the software allows
us to show them all the work our officers are doing,
they’re more informed about Marshall Department operations.
We have improved our image with the District Attorney’s
Office. When I go to council meetings now, I bring along
all these very professional reports. The DA just loves
them!
I have no hesitation whatsoever about recommending your
product. It took us probably five years to get on an
RMS system here, and it’s like night and day. I show
the Report Exec to other people all the time. I’m very
proud of it. I am 100% satisfied, and in fact your software
has gone beyond my expectations. It truly has made all
the difference in the world for us.”
Daniel
White
Marshall
San Ysidro
Marshall Department
“When
I got a demo disc for the Report Exec, I was able to
work through a whole bunch of things with ease, without
any training whatsoever from anyone. It was simple enough,
and the program proved to be quite adequate in terms
of addressing our needs here. I was at that time extremely
frustrated with the complications we were having with
<competitors software product>, and so the Report Exec
was like Spring after a really bad Winter! We had gotten
no cooperation from the people we were dealing with
regarding their program, and all their upgrades became
more and more complicated… I’m actually going to send
them a bill for the portion of the year that we weren’t
able to get into their product, even though it probably
won’t accomplish much!
We now have a product we can use. We’re learning and
getting more proficient and using more of the software
all the time. The Report Exec has reduced my frustration
level like you cannot believe! It’s user-friendly. It’s
so easy to input the information you want and then access
the information without having to be a computer Einstein.
It’s a program that both dummies and computer whizzes
can do really well with. Those of us who aren’t whizzes
can open this thing up, and through a little bit of
trial and error can—without even looking in the manual—really
work our way through quite a lot of it. I can use the
software the way it is. And that’s the key to the thing
being successful for us: being able to use it! We paid
a whole lot of money to <competitors software product>
for a product we couldn’t use. By contrast, dealing
with Competitive Edge Software has been very positive;
the software is terrific, you’ve been extremely responsive,
and I really don’t know how you could improve your service.
I am the Washington State representative for the Western
Association of Campus Law Enforcement Administrators,
and I’ve told anyone and everyone who will listen—when
they ask what we use for a reporting system—to go see
you guys. A friend at Albertson College had originally
recommended I take a look at the Report Exec, and I’ve
since introduced your software to other campus security
directors who have since gone on to become your customers.
We share all kinds of other information with each other;
why not tell folks about a product like yours that really
works well?”
Pat Sturgil
Director
of Campus Safety
Saint
Martin's College
”The
Report Exec has made things so much easier for us in
terms of searching for information. It used to be having
to go through stacks--paper by paper--to see what happened
when, or who was involved, in this or that type of incident.
Press a few keys and presto! It’s right there.
The Report Exec is just what we at the casinos are looking
for. It’s customizable. We can use what portions of
it we want to use, and what we don’t want to use we
can put aside. It’s been a big help here. We couldn’t
ask for anything more!”
Stan
Knutson
Surveillance
Director
Prairie's
Edge Casino Resort
”Just when I thought you guys couldn't impress me anymore, you turn around and add another bar! Everyone at CESI is just amazing! Thanks for the support! You've got yourself a winning product and a winning team. You should be proud!”
Mike
Blades
Office Manager and Parking Coordinator
York
College of Pennsylvania
College of the Mainland – Texas City, TX
We are a small agency that was using very antiquated software for our report writing. We found the software to be hard to understand, most definitely not user friendly. A lot of the functions it claimed to have didn’t work and technical support was hard to reach and not able to train an individual to get through the software’s shortcomings.
As we decided to take our department into a more 25th century business, we began our search for new software that would adequately meet our current needs and one that would grow with us for our future needs. We came upon ReportExec Professional and the staff at Competitive Edge Software, Inc. Upon completion of the demo it proved to us that the software would definitely bring our department a lot of positive results and definitely be something that we could grow into with all the modules available.
We have used ReportExec for about 4 years and have thoroughly enjoyed its simplicity! The team from Competitive Edge Software have all been helpful from sales to technical support, they are always there striving for that customer service. The software having the MS Office capabilities has made ReportExec Professional easy to understand and has provided the essential tools to make our report writing a breeze. We highly recommend it for any agency that is searching for that something extra in report writing. Thanks CESI, we couldn’t do it without you!
Kimberly A. Coons
Administrative Assistant/TCO - Campus Police
College of the Mainland
1200 Amburn Rd.
Texas City, TX 77591
Tel. 409-933-8403
Fax 409-933-8018
